Join leading Australian researchers Dr Valerie O’Keeffe and Dr Sara Howard to learn about the impacts of incivility. Discover the practical measures which can serve to create an environment of care and respect.
Producer: Dr Sadhbh Joyce, Mindarma
Expert Speakers:
Dr Valerie O’Keeffe
Senior Research Fellow, Human Factors, Australian Industrial Transformation Institute (AITI) (SA)
Dr Sara Howard
Senior Research Fellow, Organisational Psychologist, MAPS (SA)
Moderator:
O’Keeffe, Howard et al.,(2024). Harmful Behaviours in the Workplace: A Literature Review. Australian Industrial Transformation Institute, Flinders University of South Australia
https://www.safeworkaustralia.gov.au/sites/default/files/2024-07/d24_12653_harmful_behaviours_report_formatted_for_accessibility.pdf
SafeWork Australia: Model Code of Practise: Managing psychosocial hazards at work
https://www.safeworkaustralia.gov.au/doc/model-code-practice-managing-psychosocial-hazards-work
Kjærgaard A, et al., (2024), The Psychosocial Hierarchy of Controls: Effectively Reducing Psychosocial Hazards at Work. American Journal of Industrial Medicine. https://doi.org/10.1002/ajim.23694
SafeWork Australia 2024 Data Insights. Snapshot: Psychological Health and Safety in the Workplace https://data.safeworkaustralia.gov.au/sites/default/files/2024-02/Psychological-health-in-the-workplace_Snapshot_February2024.pdf
Impact of incivility on vulnerable groups
Labelle-Deraspe, R., & Mathieu, C. (2024a). Exploring incivility experiences of marginalized employees: implications for psychological distress. Current Psychology, 43(6), 5163-5178.
https://doi.org/10.1007/s12144-023-04470-y
Labelle-Deraspe, R., & Mathieu, C. (2024b). Exploring the Impact of Incivility on Psychological Distress: The Unique Lived Experiences of Women Identifying as Indigenous and as part of the LGBTQ+ Community. Occupational Health Science, 1-27.
https://doi.org/10.1007/s41542-024-00173-3
Professional guidance
Guide for preventing and responding to Workplace Bullying (Safe Work Australia)
https://www.safeworkaustralia.gov.au/doc/guide-preventing-and-responding-workplace-bullying
Respect at Work (Safe Work NSW) Preventing Sexual Harassment in the Workplace (advice, tools and training resources)
https://www.nsw.gov.au/business-and-economy/respect-at-work
Fair Work Ombudsman
https://www.fairwork.gov.au/
Confidential reporting of hazards
NSW: Speak up App (SafeWork NSW) (anonymous reporting of hazards) https://speakup.safework.nsw.gov.au/
QLD: Call Workplace Health and Safety Queensland at 1300 362 128 and use the online notification form.
SA: Reporting hazards to SafeWork SA
WA: Reporting hazards to WorkSafe WA
VIC: Reporting hazards to Worksafe Victoria
NT: Reporting hazards to Work Safe NT
TAS: Reporting hazards to WorkSafe Tasmania
Preventative interventions
Howard, M. S., & Embree, J. L. (2020). Educational intervention improves communication abilities of nurses encountering workplace incivility. The Journal of Continuing Education in Nursing, 51(3), 138-144. https://doi.org/10.3928/00220124-20200216-09
Mindfulness & workplace incivility
Mindfulness as a buffer against incivility in the workplace
Mind over matter: mindfulness as a buffer against workplace incivility (2024)
https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2024.1409326/full
The Regulating Role of Mindfulness in Enacted Workplace Incivility: An Experience Sampling Study (2020)
https://workplaceinsight.net/wp-content/uploads/2021/03/Suzanne-van-Gils-2020-incivility-and-mindfulness-paper.pdf
Guidance and resources
Australian Work Health and Safety Strategy 2022 – 2032 (Safe Work Australia)
https://www.safeworkaustralia.gov.au/sites/default/files/2023-02/australian_whs_strategy_2022-32.pdf
Key Work Health and Safety Statistics (2024) (Safe Work Australia)
https://data.safeworkaustralia.gov.au/sites/default/files/2024-09/Final%20-%20Key%20WHS%20Stats%202024_18SEP.pdf
Black Dog Institute’s free Workplace Mental Health Toolkit
https://www.blackdoginstitute.org.au/wp-content/uploads/2021/04/Black-Dog-Institute-Workplace-Mental-Health-Tool-Kit-1.pdf
Support is available
Lifeline 24/7 crisis support. Provides all Australians access to crisis support and suicide prevention services.
Call 13 11 14
Beyond Blue call a counsellor on 1300 22 4636 or chat to a counsellor online 24/7
https://www.beyondblue.org.au/get-support/talk-to-a-counsellor/chat
13 YARN For Aboriginal and Torres Strait Islander people who are going through a tough time and feel like having a yarn.
Call 13 92 76
Questions? Contact us at info@mindarma.com
The views expressed in this webinar are solely that of the panellists and do not necessarily reflect the views of Mindarma or the Black Dog Institute.